Refund Policy

At Pure Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below to understand the process and conditions for returns, refunds, and exchanges.

1. Eligibility for Returns
We accept returns for the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 14 days of receiving your order.
  • Certain items, such as intimate products, perishable goods, or custom orders, may not be eligible for return due to health and safety reasons.

2. Non-Refundable Items
The following items are non-refundable:

  • Sale or discounted items
  • Gift cards
  • Opened or used products

3. Process for Returns
To initiate a return, please follow these steps:

  1. Contact Us: Email us at pureglow618@gmail.com with your order number and reason for the return.
  2. Approval: Once your return request is approved, we will provide you with the return address.
  3. Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to the same payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
  • Store Credit: If preferred, we can issue a store credit instead of a refund.

5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:

  • Check your bank or credit card statement.
  • Contact your bank or payment provider, as it may take time for the refund to post.
  • If the issue persists, email us at pureglow618@gmail.com for assistance.

6. Exchanges
If you received a defective or damaged item, we’re happy to replace it. Please contact us within 7 days of receiving your order with evidence (photos) of the defect or damage.

7. Cancellations
Orders can only be canceled within 24 hours of purchase. If your order has already been shipped, it cannot be canceled, but you can follow the return process.

8. Contact Us
If you have any questions about our Refund Policy or need further assistance, please contact us at:

Pure Glow
Email: pureglow618@gmail.com