Shipping Policy

At Pure Glow, we strive to deliver your orders quickly, securely, and efficiently. Please review our shipping policy to understand the timelines, costs, and conditions for shipping.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location:

  • Domestic Shipping (Within [Insert Country Name]): 3-7 business days.
  • International Shipping: 7-21 business days (depending on the destination and customs).

Note: Delivery times are estimates and may vary due to external factors such as weather, customs delays, or carrier issues.

3. Shipping Carriers
We partner with trusted shipping carriers to ensure your package arrives safely.

4. Order Tracking
Once your order has shipped, you will receive an email containing the tracking number and a link to track your shipment in real time.

5. Shipping Restrictions

  • We currently ship to most countries worldwide; however, there may be exceptions due to local regulations or restrictions.
  • We do not ship to P.O. boxes or military addresses (APO/FPO).

6. Customs and Duties
For international orders:

  • Import duties, taxes, and customs fees are the responsibility of the customer. These charges vary by country and are not included in our shipping rates.
  • Please check with your local customs office for more information.

7. Lost, Damaged, or Delayed Shipments
We take great care in packaging and shipping your items, but delays or issues may occasionally occur:

  • If your package is lost or damaged during shipping, please contact us immediately at pureglow618@gmail.com with your order number and details of the issue.
  • We will work with the carrier to resolve the problem or provide a replacement, if applicable.
  • Pure Glow is not responsible for delays caused by customs or unforeseen events.

8. Incorrect Shipping Information
Please ensure that all shipping details are accurate when placing your order. Pure Glow is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, contact us immediately at pureglow618@gmail.com to update your details.

9. Contact Us
For any questions or concerns regarding your order or shipping, feel free to contact us:

Pure Glow
Email: pureglow618@gmail.com